FREQUENTLY ASKED QUESTIONS

We offer digital files for our photo booth frames, photo props, and welcome signs. Personal stationery and invitations are available as printed pieces only.

Turnaround times vary for each type of item, you can find the exact time at each product page.

We may be able to accommodate rush orders depending of our current schedule and the nature of the order.

Contact us with all the details of your needs and we'll evaluate if it's possible.

For all shipping questions, you can visit our Shipping & Returns page.

Yes, we ship worldwide. Sometimes the automatic calculator have problems showing rates for some countries, please contact us if this is your case so we can take care of your order.

Not at this time, that's a whole other kind of design and at the moment we're only focusing on what's offered in our website.

Our semi-custom collections include predesigned items that you can customize with your own colors, wording, and embellishments, while the main layout remains the same.

The custom suites are made specially for you. These designs start 100% from scratch based on the details of your big day.

Please visit our Collection Guide for all the details about the process.

Please visit our Custom Design page for all the details about the process.

Yes but it will incur in a design fee. You can contact us with your ideas and we’ll get you a quote.

Our semi-custom collections are available to purchase online. You can select the desired pieces + quantities and you’ll get the price instantly on each product page.

Our custom design suite minimum investment is $2,000. The final price varies according to the pieces, materials and details it will have.

Sure! Each piece of every collection is available to purchase separate so you can build your own suite according to what fits best for your wedding day.

Of course, just let us know what you need and we'll find the best solution for you.

Semi-Custom Collections are shipped flat and unassembled. We offer assembly services per request, this option is offered in the embellishments page.

We don't offer mailing services at the moment, invitations are sent to the client.

Programs, menus, place cards, and all those details should be ordered 4-5 weeks before the wedding to allow proofing rounds, production, and shipping.

Due to our tight schedule, we do not offer in person consultations at the moment. However, we offer sample packs with all the pieces of our wedding collections so you can see and feel in person before making your final decision.

The customizing options of our collections can be found in each product page, if you need changes bigger than those, we offer fully custom design services, contact us to inquire.

Most requests are doable, but contact us with your ideas and we'll find the best solution for you.

Sure! We have a mix and match box option so you can add all the different designs you want.

Yes! Stationery Collections can be changed in color while the main layout stays the same.

It depends on the printing method you choose. You can check the exact times on each product page.

All the frames in our collection can be personalized in color, wording, and adding provided logos, changes bigger than that are considered a custom design and incur a $30 design fee. Contact us with your requests and we'll let you know if we can make it happen.

Most requests can be done, but contact us with your specifications and we'll check if it's doable.